Frequently Asked Questions
What is your refund policy?
Please note that soaps, oils, and cosmetics are non-refundable.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at ordergoddessinnergy@outlook.com. Please note that returns will need to be sent to the addreess provided when you email.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at ordergoddessinnergy@outlook.com. Please note that returns will need to be sent to the addreess provided when you email.
Can I do an exchange?
The fastest way to ensure you get your desired item please return the item you have, and once the return is accepted, make a separate purchase for the new item.
What are your customer service hours?
Our support team is available: Monday - Friday 8:00am - 10:00pm CTSaturday - Sunday 10:00am - 5:00pm CT
Feel free to reach out during these hours for assistance.
Feel free to reach out during these hours for assistance.
Can I cancel or modify my order?
Order can't be edit or cancel once placed, you can return most items.
Is my payment information secure?
Absolutely. We use advanced encryption technology to ensure your payment details are safe and protected at all times.
What payment methods do you accept?
We accept all major credit cards.
Damages and Issues
Refunds Timeline
What I do if my package shows delivered but I can't find it?
Do you offer international shipping?
At this time, we don't offer internal shipping.
- If your tracking numbers shows your package has arrived, but you can’t find it: 1. Look around the delivery location. 2. Check the delivery confirmation. 3. Ask your household and neighbors.
- 4. Wait two business days to see if it arrives. It’s rare, but sometimes carriers may mark packages as delivered before they arrive.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ordergoddessinnergy@outlook.com